Privacy Policy
Effective Date: 26 October 2024
Live Well with Tel (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our coaching services.
1. Who We Are
Live Well with Tel provides personal training and exercise physiology coaching services.
If you have questions about this policy or how your data is used, you can contact us at:
Email: terry@livewellwithtel.co.uk
Business: Live Well with Tel
Location: United Kingdom
For the purposes of UK data protection law, Live Well with Tel is the data controller responsible for your personal information.
2. Information We Collect
We may collect the following types of personal information.
Information you provide directly
This may include:
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Name
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Email address
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Phone number
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Health and fitness information relevant to coaching
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Information provided through contact forms or booking forms
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Information provided during consultations or assessments
Booking information
When you book an assessment or consultation, we may collect booking details through our scheduling system.
Coaching information
If you become a client, we may collect information necessary to provide coaching services, including training data, progress tracking, and relevant health information.
Technical information
When you visit our website we may automatically collect:
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IP address
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browser type
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device type
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pages visited
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date and time of visits
This information helps us understand how our website is used.
3. How We Use Your Information
We use your information to:
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respond to enquiries
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schedule consultations or assessments
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deliver coaching services
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manage client relationships
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provide training programmes and support
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process payments
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improve our services and website
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comply with legal obligations
We only collect and use information necessary to provide our services effectively.
4. Legal Basis for Processing
Under UK GDPR, we process your personal data under the following legal bases:
Contractual necessity
To provide coaching services you have requested.
Legitimate interests
To operate and improve our business and services.
Consent
Where you choose to receive marketing communications.
Legal obligations
Where we must process data to comply with applicable laws.
5. Third-Party Services
We use trusted third-party services to operate parts of our business. These services may process your information on our behalf.
Examples include:
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Calendly – appointment scheduling
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PT Distinction – coaching app and programme delivery
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Stripe – payment processing
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email services – communication and updates
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website hosting providers
These providers process data in accordance with their own privacy policies and applicable data protection laws.
6. Data Security
We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse.
However, no online system can guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to:
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provide coaching services
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meet legal or financial obligations
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maintain accurate business records
When information is no longer required, it is securely deleted.
8. Your Data Protection Rights
Under UK GDPR you have the right to:
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access your personal data
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request correction of inaccurate data
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request deletion of your data
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restrict processing of your data
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request transfer of your data (data portability)
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object to processing in certain circumstances
To exercise these rights, contact us using the details above.
9. Cookies and Website Analytics
Our website may use cookies or similar technologies to improve functionality and understand how visitors use the site.
You can control cookies through your browser settings.
10. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 16.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact
If you have questions about this Privacy Policy or how your information is handled, please contact:
Live Well with Tel
Email: terry@livewellwithtel.co.uk